The prices include all facilities listed under the room type. To learn more about these facilities, click on the room name. You can also confirm if breakfast, taxes, or other fees are included in the price. This information is also available in the confirmation email and booking receipt.

Yes, first search using your destination and travel dates. Once you receive the search results, click on the filter options to sort them by "price."

When entering your desired destination in the search box, specify the number of adults and children traveling with you. The search results will show accommodations that match your requirements.

What if I need special accommodations (non-smoking rooms, wheelchair-accessible rooms, etc.)?

You can always use the filter list, which includes the specific facilities you need, and add any of its multiple options. If what you are looking for is not available, please contact us. We are happy to assist you at any time.

Book Now, Pay Now

You can pay for your hotel booking online using a debit or credit card (Visa, MasterCard, American Express, Mada, or Apple Pay). The full amount will be deducted in the currency used on the website.

Note: Payments via American Express and Apple Pay are available on the Saudi version of the website and app, etc. You can also use KNET on the Kuwaiti version of the website or app.

Payment Issues and Declined Charges

If your payment is declined, it may be due to one of the following reasons:

If you exceeded your card limit, we recommend ensuring sufficient balance (by checking your account or contacting your card provider) or using another card.

If you entered incorrect card information during the booking process, such as an invalid billing address, expiration date, or CVV, please verify the details and try again.

If you used an unsupported payment method on the website. Ensure that we accept your card type before proceeding with payment.

If your card provider was unable to complete the payment due to a technical issue. Please contact your card provider or try again.

If your card provider blocked your card because the payment differed from your usual daily transactions as a protective measure. Please try again later after contacting your provider and requesting the block to be lifted.

The "Pay Later" option is a method that ensures you can book your hotel room in advance before completing the payment. To get a confirmed booking, you must pay the due amount before the deadline specified in the confirmation message or page. There are many easy and convenient ways to pay for your booking later, either electronically through the link sent to you in the confirmation message on the official website or app, or by calling the customer service center and paying the amount via credit card, debit card, or bank transfer.

You will be required to pay the amount due for the booking after it has been calculated according to the main currency set for the website or app.
Below are the Motelz website addresses and the main currencies for payment:
The main payment currency for Moteelz.com is Saudi Riyal.
If you choose a currency different from the one set for the website or app, the prices will be converted to the selected currency for display purposes only, while the amount due will be calculated according to the main currency of the site. If you choose to pay via an international bank-issued credit card, currency conversion fees may apply according to the policy of the bank.

All information regarding extra beds/cribs and children can be found under the "Hotel Policies" section. Please note the following:
Any additional charges for children, if applicable, are not included in the room rate.
We recommend contacting the hotel prior to your arrival to ensure that all your requirements are met. You will find the hotel contact information in the booking confirmation message sent to your email.
If you have already booked your room and would like to request an extra bed afterward, you can always contact us, and we will submit the request and check availability of an extra bed/crib immediately.

Each room has its own specific policy set by the hotel management. "Non-refundable" refers to a booking policy that imposes a specific fee in case of cancellation or change in the booking type. This policy is mentioned in the room terms, booking confirmation message, and booking receipt. "Free cancellation" means that you can cancel or change your booking without any penalties, provided it is done within the specified time frame. This policy is also mentioned in the room terms, booking confirmation message, and booking receipt (e.g., "Cancel within two weeks from the booking date" or "Cancel before [specific date]").

Information regarding extra beds is available under the "Hotel Policies" section. Please note the following:
Additional charges, if any, are not included in the total room cost.
We recommend contacting the hotel before your arrival to ensure that all your requirements are met. You will find the hotel contact information in the booking confirmation message sent to your email.
If you’ve already booked your room, you can always contact us to submit your request and verify the availability of extra beds.

Most rooms allow additional guests for an extra charge, provided the number of guests does not exceed the allowed limit. If you book a room that cannot accommodate additional guests, the booking may be canceled or the room type changed. If you wish to confirm this policy, you can always contact the hotel for details on costs and the maximum allowed number of guests for your booked room.

The number of bedrooms in an apartment/suite is usually clearly stated in the room description. However, if you’ve completed the booking and would like to confirm the number of rooms, you can contact the hotel directly using the contact details provided in the booking confirmation message or booking receipt.

You can check the "Hotel Facilities" section to see whether the hotel offers parking and any restrictions that may apply. If the hotel requires a reservation for your parking space, please contact the hotel directly using the contact information provided in the booking confirmation message or booking receipt.

If there is luggage storage at the hotel, it will be displayed under the "Hotel Facilities" section. For more information regarding luggage storage, please contact the hotel directly using the contact details provided to you after completing your booking.

You can view the list of all facilities and activities provided by the hotel under the "Hotel Facilities" section.

Information regarding room facilities can be found under each room type. To view the full list with pictures, simply click on the room type you are interested in. You can also find all hotel facilities by going to the "Hotel Facilities" section under "Room Types."

Yes, the room facilities listed under each room type are guaranteed by the hotel. If any of these facilities are not available during your stay, we recommend contacting the hotel management and submitting a complaint.

After entering your destination and travel dates, you can filter the results by selecting "Facilities for Disabled Guests" from the filter options on the page. A list of accommodations that meet your requirements will appear. If you need to verify the availability of the required service before booking, please contact us at [local number] or [international number].

If you have any questions about the accommodation before booking, we encourage you to visit our website and review the hotel's policies and facilities. If you cannot find an answer to your question, you can contact us, and we will be happy to assist you at any time.
After completing your booking, you will receive a confirmation email containing all the necessary contact information for the accommodation.

You can enter your special request during the online booking process in the "Special Requests" box. We will send your request along with all booking details to the accommodation. Please note that the accommodation reserves the right to accept or decline the request depending on the availability of rooms that meet your requirements.

If smoking rooms are unavailable, it means that the hotel management prohibits smoking inside the rooms. However, the hotel may have designated smoking areas.

Policies regarding pets are always listed under "Hotel Policies." If you wish to confirm or inquire about them, you can contact the hotel directly.

Once your booking is complete, a confirmation page will appear, displaying all booking details, including your booking number. Additionally, we will send you a confirmation email containing all the confirmed booking information.

Please check your inbox and spam/junk folders for the confirmation email associated with the email address you provided during booking. If you do not receive an email confirmation, please contact us, and we will assist you immediately.

You can contact us to cancel your booking. We are always happy to assist you.

Please check the hotel's cancellation policy before making any changes to your booking. Rooms labeled as "non-refundable" and special offers may have different cancellation policies. In most cases, cancellation information can be found next to the room type under "Conditions."

You cannot modify the dates of stay for "special offers" or "non-refundable" bookings due to their low and special rates. If you choose to cancel such bookings, you may incur fees based on the hotel’s policy.

After canceling your booking, you will receive a confirmation email. Please check your inbox or spam/junk folders for the email. If you do not receive it, contact us, and we will assist you immediately.

The address is located at the top of the hotel’s page on the Motelz website. You will also find it in the booking confirmation email and booking receipt.

Directions and location details can be found in the confirmation email or by contacting the hotel directly using the provided contact details.

You can get a refund for most hotel room bookings if you cancel before the cancellation deadline. Policies may vary between accommodations.

Some hotel room bookings are non-refundable. You will not be entitled to a refund if you cancel a non-refundable room booking or cancel after the cancellation deadline, as per the accommodation’s policy, regardless of the payment method used.

Refunds are processed within 48 hours of cancellation. However, they may not immediately appear on your account statement and can take longer to reflect in your account, depending on your payment method and bank’s policy. Generally, refunds take between 15 and 20 business days. If you do not receive your refund within this time, please contact us, and we will assist you immediately.

We apologize for the inconvenience. Refund processing can sometimes take longer than expected. Please contact us, and we will assist you immediately.

Yes, you can, provided you have official authorization from the cardholder to use their card. The accommodation may require the cardholder to acknowledge their authorization. Please note that any penalties, such as "no-shows" or late cancellations, will be charged to the credit card used for booking.

In this case, please contact the accommodation directly. You can find their contact details in the booking confirmation email or booking receipt, and the hotel will assist you.

Most hotels accept payments using a different credit card or cash. However, please confirm the hotel’s policy regarding accepting payments with your new card or cash.

Value Added Tax (VAT) is a tax imposed on the consumption of goods and services that are bought and sold by businesses. VAT is an indirect tax applied in 180 countries worldwide.

VAT will be implemented in Saudi Arabia starting January 1, 2018.

The VAT regulations applicable in Saudi Arabia are fully available on the official website of the General Authority of Zakat and Tax.

The VAT rate will be 15%. Some goods and services will be subject to a 0% rate or exempt from VAT based on the regulations in Saudi Arabia.

The Motels Wallet is an ideal way to earn rewards and pay for hotel bookings with ease. You can earn wallet points by applying a discount code during our promotional periods, and then use those points for your next booking to save with us.
It is a digital wallet that allows you to benefit from the points you've earned and use them to pay part or all of your future bookings.
This depends on available offers. Some offers allow you to apply a discount on the booking amount and earn points in your wallet. In some cases, some offers let you earn points in the wallet without receiving a discount.
When you earn points, they will be added to your wallet and displayed with a value equal to the Saudi Riyal, where each point equals 1 Saudi Riyal.
You can access your wallet by clicking on "My Wallet" under the "My Account" section on the website and mobile app.

You can earn wallet points by using a discount code when booking through the Saudi version of the website and mobile app, as well as through the call center, branches, and WhatsApp service.

Online and Mobile App:

• Log into your Motels account.

• Choose the accommodation you want to book.

• Apply the discount code that allows you to earn wallet points on the payment page. The discount will be applied to your booking, and the points will be added to your wallet.
  If the discount code allows for both a discount and earning points, you will receive the discount, and the points will be added to your wallet once the booking is completed (for "Pay Later" hotel bookings). If the discount code only allows earning points, the points will be automatically added to your wallet.

Note:

• If you log in during the booking, points will be added directly to your wallet.

• If you don't have an account when booking, the points will be added directly to your wallet once you create and activate the account.

• If you haven't activated your account and logged in during the booking, points will be added directly to your wallet once you create and activate your account.

• If your account is activated but you didn't log in during the booking, go to the "My Wallet" section in your account and request your points by clicking on "Get Them Now." For more information, refer to the question "What if I can't access my wallet?"

For "Pay Later" hotel bookings, points will be added to your wallet after completing the payment.

Call Center, Branches, and WhatsApp Service:
Inform the customer service representative during the booking process that you wish to earn points, and they will assist you in creating your Motels account (ensure you have an account with Motels and a discount code that allows you to earn points, and meet other conditions for earning wallet points).

You can redeem your wallet points for bookings made through the Saudi version of the Motels website and mobile app, the call center, WhatsApp service, or any of Motels' branches.

Online and Mobile App:

• You must be logged in when making the booking and activate your account benefits to be able to use your wallet! If you forget your password, click on "Forgot Password" to reset it.

• Select the hotel stay you want to book.

• The "Pay with Wallet" option will appear on the payment page if you have enough points in your wallet. When you select "Pay with Wallet" as a payment method, you will be able to specify the amount you wish to use. Depending on the points in your wallet, the discount will be applied to the total booking amount. If there is still a remaining balance after the discount, you will need to pay the remaining amount with a bank card or through Apple Pay on iOS.

Call Center, Branches, and WhatsApp Service:

To redeem your wallet points through the call center, WhatsApp service, or any of the Motels branches, you will need to confirm the mobile number registered in your account. Inform the customer service representative before the payment process that you wish to use wallet points. The representative will confirm your mobile number by sending a text message containing a code. Provide this code to the representative so that they can apply your wallet points toward your booking payment. Select the amount you wish to use from your wallet, and depending on your wallet points, the discount will be applied to the total booking amount. If there is any remaining amount after the discount, you will need to pay the remaining balance via bank card, cash, or bank transfer at the branch, or through a bank card and transfer via call center or WhatsApp.

Please note that you cannot redeem wallet points for "Pay Later" hotel bookings; you can only redeem them for "Pay Now" bookings.

You can pay the entire booking amount using wallet points. Please note that if the total amount includes decimals, such as 1000.50 SAR, the points will be rounded as follows:

You can redeem wallet points for "Pay Now" hotel bookings using the mobile app or website. You cannot redeem points for "Pay Later" hotel bookings. Please ensure that the selected country is Saudi Arabia when using the mobile app or website.

You can also use wallet points for other services, such as transportation, through our branches, call center, or WhatsApp service.

You cannot use a discount code or automatic discounts together with wallet points.

Bookings paid with wallet points do not qualify you to earn additional points for the wallet.

If you pay for bookings using wallet points, you will not be eligible to benefit from any other rewards programs, such as Al-Fursan miles or Qitaf points.

In most cases, when earning wallet points, you will not earn points from other loyalty programs such as Al-Fursan or Qitaf. You also cannot redeem Qitaf points using the discount codes for these offers when completing the booking.

Some bookings can be modified, while others are non-refundable and non-changeable. Please refer to the cancellation policies and rules for the specific hotel booking. If your booking is modifiable, you will not be able to pay the difference or change fees using wallet points.

You can pay the modification fees using the following methods:

• Call center or WhatsApp: Payment via credit card, debit card, or bank transfer.

• Branches: Payment via bank transfer, cash, credit card, or debit card.

You will not be able to use the points earned from that booking, and they will appear as canceled in your transaction history. When canceling a booking where wallet points were earned, you will not be able to use these points, and they will show as expired in your transaction history. If you used wallet points earned from a canceled booking, we reserve the right to deduct the earned amount from the total refunded amount as a penalty.

If your booking is refundable, wallet points will be refunded after deducting cancellation fees and service charges (for more information on our cancellation and refund policies, please refer to the terms and conditions). Points will be refunded to your Motels Wallet and cannot be converted to cash or refunded in any other form. The validity of wallet points is 3 months from the refund date. Bookings under the non-cancelable policy are not eligible for refunds, regardless of the payment method.

Points will be returned to your wallet if the booking is not completed within approximately 20 minutes.

This is for security purposes. This way, you confirm your identity to prevent anyone else from using your wallet points.

Unfortunately, you will not be able to use wallet points to discount the total amount after confirming the booking. You can only redeem points during the booking process.

Unfortunately, you cannot use a discount code after confirming the booking. You can only use the discount code during the booking process.

• You will receive an immediate discount on the booking amount (if applicable), but you will not earn wallet points. Once you create your account on the website using the same email and mobile number confirmed during booking, the booking will be automatically linked to your account, and the points will be added to your wallet.

  If you have not activated your account benefits or logged into your account during booking, the points will be added once your account benefits are activated with us.

  If you activated your account benefits but did not log in during booking, go to the "My Wallet" section in your account and request your points by clicking "Get Them Now."

  If you booked a hotel with the "Pay Later" option, points will be added to your wallet after completing the payment.

You will receive an immediate discount on the booking amount but will not earn wallet points. Once you create an account on the website using the same email and mobile number that was confirmed, the booking will be automatically linked to your account, and the points will be added to your wallet. Please note that the validity of the wallet points for each promotional offer is determined based on the payment date for each confirmed booking.

• On the website: Your points are displayed in the "My Account" section, then click on "My Wallet."

  On the mobile app and mobile website: Your points are displayed in the "My Account" section, then click on "My Wallet."

  Through the call center, branch, and WhatsApp: Customer service can send you a text message containing the points registered under your mobile number.

  How can I check the validity of my wallet points?

  Each promotional offer that qualifies you to earn wallet points has a specified validity period.

   

  On the website: You can check the validity of your points in the "My Wallet" section under "My Account."

  On the mobile app and mobile website: You can find this information in the "My Wallet" section under "My Account."

  Through the call center, WhatsApp, and branches: Customer service will send you a text message containing your wallet points and the expiration date.

If you did not log in while making the booking, the wallet payment option will not appear on the payment page, and you will not be able to use it. Always ensure that you are logged in while making the booking, as points cannot be deducted from the booking amount after the booking is confirmed.

• This is often because you are outside the country (on the website/mobile app) or have changed your country option in the app settings.

  Wallet points are tied to the country from which the booking was made: Saudi Arabia, Kuwait, and Bahrain. Points will only be available in the version of your wallet tied to the country where the booking was made.

  For example, if you book from Saudi Arabia (on the website/mobile) or select it as the booking country in the app, your earned points will be saved in the Saudi version of your wallet. If you travel to Kuwait or change the country option to Kuwait in the app settings, your points from Saudi Arabia will not be available in the Kuwait version of your wallet.

  If you're facing issues, please contact travel advisors for assistance.

There is no issue with this. You can update your mobile number in your profile on the website. After updating the number, you will receive a text message with a password. Please enter this password when prompted to confirm your new phone number and complete the booking process.

You can only redeem your wallet points and cannot convert them to cash for Motels bookings. Points are non-transferable and non-refundable.

• If you recently made a booking and can't see your earned points, please follow these steps:

   

  On the website: Log in and go to "My Wallet" under "My Account." You can request your points through the "Get Your Points Now" link.

  On the website/mobile: Log in and go to "My Wallet" under "My Account." You can request your points through the "Get Your Points Now" link.

  On the app: Log out of the app, then log back in to see your available points.

  If you still cannot see your points, please contact customer service for assistance.

"Mokafa" is a loyalty program by Al Rajhi Bank that allows you to earn points when purchasing using Al Rajhi Bank products.

You can convert your "Mokafa" points into Motels Wallet points, which can then be used for bookings made through Motels.

How can I convert my Mokafa points to Motels Wallet points?

On the website: To convert your Mokafa points to Motels Wallet points, log in using an activated account, go to the "Add Points to My Wallet" section, and click on "Convert Mokafa Points." You can then select the amount in Saudi Riyals you wish to convert from your Mokafa points and press "Continue."

To convert "Mokafa" points to Motels Wallet points, just log in with your activated account and go to the "Add Points to My Wallet" section under "My Account." Then, select the amount in Saudi Riyals you wish to convert from "Mokafa" points and press "Continue."

250 Mokafa points = 1 SAR.

Enter the email address you want to receive the confirmation email and invoice from, then enter your registered mobile number in "Mokafa" and press "Request PIN" to receive the one-time code via SMS. Enter the PIN you received and confirm.

The "Mokafa" points will then be converted into Motels Wallet points and added to your wallet.

Once the process is completed, you will not be able to reverse the transaction.

How long does it take to convert "Mokafa" points to Motels Wallet points?

The conversion of "Mokafa" points to Motels Wallet points will happen immediately after entering the PIN code.

Can I use "Mokafa" points directly for Motels bookings?

You cannot use "Mokafa" points directly for Motels bookings. You can only convert "Mokafa" points to Motels Wallet points, which can then be used for Motels bookings.

Can I earn "Mokafa" points on Motels bookings?

Yes, you can earn 10 "Mokafa" points for every 1 SAR spent on hotel and chalet bookings.

When do my converted points expire?

Motels Wallet points earned by converting Mokafa points are valid for one year from the conversion date.

Can I convert Motels Wallet points into "Mokafa" points?

Unfortunately, once your points are converted from the "Mokafa" program to Motels Wallet points, you will not be able to recover them.

Where can I check the points in my wallet that were transferred from "Mokafa" points?

On the website: Log into your Motels account and go to the "My Wallet" section to check your wallet balance.

On the app: Log into your Motels account and go to the "My Wallet" section under "Profile" to check your wallet balance.

You can also see your wallet points in the confirmation email you receive after the conversion.

I did not receive the "Mokafa" points I converted. What should I do?

If the "Mokafa" points you converted to Motels Wallet points are not showing under "My Wallet," please contact our travel advisors.

Why am I seeing the message "Insufficient balance" when trying to convert my "Mokafa" points?

This happens because your "Mokafa" points balance is lower than the amount you wish to convert. Try selecting a different amount to proceed.

What if I want to choose a specific amount for conversion?

Currently, there is no option to enter a specific amount. You can only choose from the available amounts.

I clicked on "Request PIN," but I did not receive the PIN. What should I do?

Ensure that you have entered your mobile number registered in "Mokafa." If you still do not receive the PIN after trying again, please contact the Mokafa team.

Can I earn "Mokafa" points on Motels bookings?

Yes, you can earn 10 "Mokafa" points for every 1 SAR spent on hotel and chalet bookings.

How can I earn "Mokafa" points on Motels bookings?

Once you have chosen the hotel, chalet, or trip of your choice, complete the booking process.

For online bookings (website or app): On the payment page, select the option to earn "Mokafa" points under the "Earn Rewards" section.

Enter your registered mobile number in the Mokafa program, then click "Continue" and complete your booking.

You will receive your "Mokafa" points within 30 days of check-in or check-out.

For offline bookings: Share your registered mobile number in the "Mokafa" program with the travel advisor before confirming the booking.

How long will it take to transfer the earned points to my Mokafa account?

You will receive your "Mokafa" points within 30 days of check-in or check-out.

When do the earned "Mokafa" points expire?

The expiration of earned points is subject to the terms and conditions of the "Mokafa" program.

If I cancel my booking, will I earn "Mokafa" points?

No, you will not earn "Mokafa" points if you cancel your booking.

I did not receive the "Mokafa" points I earned. What should I do?

If you did not receive your "Mokafa" points within 30 days of check-in or check-out, please contact one of the travel advisors.

Can I earn "Mokafa" points with a promotional offer or discount code?

You cannot earn "Mokafa" points with a promotional offer or when using a discount code.

Can I earn "Mokafa" points with wallet points or other loyalty programs?

You cannot earn "Mokafa" points when earning or redeeming wallet points or loyalty programs like Qitaf.

Can I earn "Mokafa" points if I provide my registered mobile number after completing my booking?

You cannot earn "Mokafa" points if you provide your registered mobile number after completing the booking.